FAQs
Your questions, our answers. It's clear, it's clear, it's crystal clear... But sometimes, it's better to spend a little time explaining rather than losing track of the first choreography.
To access your Member account, simply reset your password by clicking on this link.
Note that in this new platform:
– a “course card” is equivalent to a “pack”.
– each class is worth a certain number of “credits”.
– an “Invoice” section appears, allowing you to download your invoices directly from your account.
All your data has been saved, no worries.
If you had any sessions left on a course card or subscription on your old account, don't worry, these sessions have been transferred to your new account in the form of credits!
You can access your remaining credits from your account, in the “Course Card” section.
⚠️ YOUR SESSIONS BECOME CREDITS ⚠️
Your account now works with credits.
1 session = 12 credits
Our studios now operate with a credit system!
When switching to credit, we transferred the sessions to credits by applying “1 session = 12 credits”: easy to navigate!
With credits, you can benefit from lower prices on times with lower demand and generally speaking, prices are more advantageous today than before.
The credits required per session depend on different criteria such as: type of session, attendance, schedule.
Tomorrow the sessions will cost, depending on demand, 10, 12 or 14 credits, which will help to alleviate certain slots which are saturated by encouraging those who can to go to certain less popular slots.
If you have any doubts, do not hesitate to visit our pricing page.
Your subscription has been transferred to your account and remains unchanged.
- Weekly (1 session per week) & Unlimited : your subscription does not change, you will still have access to one session per week in the concept in which you subscribed.
Unfortunately, we cannot apply the same benefits to them as Sanctuary subscriptions. You can upgrade them to one of our new offers at any time to access all the studios.
- 4 or 6 sessions per month : your subscription does not change, but it now gives you access to others Sanctuary concepts.
The commitment duration and the rate of withdrawal remain unchanged.
We have simplified our subscription offer to provide an even more flexible experience to our members.
From now on, we only offer two types of subscriptions:4 sessions subscription and the8 sessions subscription.
These subscriptions are billed weekly, providing more convenient and flexible scheduling for our members. The withdrawal day is that of subscription (example: I subscribe on Thursday, the withdrawal will take place every Thursday).
In addition, the credits are valid for 4 weeks and usable in all Sanctuary concepts.
They are available with two commitment duration options: 6 months and 1 year. Members can choose the option that best fits their needs and commitment to their health and wellness.
The Sanctuary Pass: access via a unique member account to all the concepts and studios of the Sanctuary family.
Everything is centralized within the Sanctuary mobile application (downloadable from iOS And Android), designed to provide an unprecedented experience for our members.
It allows access to all Sanctuary studios with a single pass, thus offering the possibility of enjoying the best fitness experiences in one place :
1. Access to all your favorite studios with one pass, eliminating the need for multiple memberships.
2. Using old credits to access all Sanctuary Studios, providing a seamless transition to the new system.
3. Easy navigation between the different available fitness studios and concepts.
4. Simple and convenient booking of sessions directly from the app, allowing members to schedule their sessions in just a few clicks.
By joining the Sanctuary Pass, you can vary your sessions by exploring different fitness concepts each day, each offering a different experience:
- Le Cercle Boxing – 50% boxing / 50% bootcamp
- Studio Poses – Yoga / barre / pilates
- Space cycle – Indoor cycling
- DRIP Hiit – Circuit training
- Decibel – Dance workout
- Aqua by – Aquacycling
With the new Sanctuary Pass credit system, here are the prices updated for the different options:
- 35€ = 1 session = 16 credits
- 149€ = 5 sessions = 14 credits / session – 70 credits
- 279€ = 10 sessions = 14 credits / session – 140 credits
- 499€ = 20 sessions = 13 credits / session – 260 credits
- 799€ = 40 sessions = 12 credits / session – 480 credits
Please note that validity periods remain unchanged, providing flexibility to use your credits according to your own schedule and preferences.
By purchasing a session for €35, we find it important to let you ability to access all sessions : off-peak sessions, peak sessions, special sessions, etc.
If you do not use all the credits, they can be carried over to your current pack on simple request, within the limit of their validity.
You might not know this, but these fees have always existed, although we don't apply them very often. Unfortunately in recent months, more and more “Unlimited” members have abused late cancellations, leaving empty spots that could have benefited other members.
Also, these fees will now be automated so that everyone can respect spot availability as much as possible.
Your customer accounts are merged and grouped under one single customer account. The data from the different accounts are grouped together to form one.
It's surprising but it will only be your personal information (surname, first name, and address), which will be grouped under a single customer account.
Your purchase and reservation history will be limited to that of the club concerned.
1. In the menu, click on “My account” and log in.
2. Go to the “History” section of your account.
3. In the list of “Group Classes”, click on the “Close” cross next to the reservation you wish to cancel.
4. Confirm the cancellation by clicking on the “CONFIRM” button.
However, remember to cancel your session 12 hours in advance. Otherwise, it will be deducted. This would allow another motivated member to recover your spot.
We advise you to arrive 20 minutes before the start of your session.
For the well-being of the participants, the smooth running of the session and the importance of the warm-up in order to avoid any injury, access to the session cannot be done in the event of a delay.
1. In the menu, click on “My account” and log in.
2. Go to the “History” section of your account.
Your upcoming sessions also appear in the “Summary” section, along with your active course cards.
You have several ways to contact us:
Email to: contact@decibel-danse.com
Chat: directly at the bottom right of our site
Homing pigeon: in this case, remember to tell him to take his sneakers, we will offer him a session.
And if you prefer to come see us, we will be delighted to welcome you at the following address:
Studio Beaubourg : 60 rue Quincampoix, 75004 Paris.
After an ambient warm-up, you alternate between movements and dance steps designed to make your whole body vibrate. All on our dynamic and rhythmic playlists. In short, 45 minutes of dancing, of the exclusive playlists And zero experience required. What a blast, come and try it! And for more details on the session, it's happening here.
At DECIBEL®, all our sessions are open to beginners, intermediates, advanced… The idea is to be able to go with anyone and have a good time without judgment. The coaches are there to help you letting go while dancing. So don't panic, we're waiting for you on the floor: SOUND ON SWITCH OFF.
⚠️ If you are pregnant, some movements can be adapted in case of difficulties. Ask your doctor.
Your water bottle : we sell water and bottles at reception but if you prefer to bring your own bottle, you will not be refused entry! A water fountain is available to refill your bottle as many times as you want to stay hydrated.
No need for other equipment ! We provide you with small towels for the session, large towels for the shower as well as hygiene and beauty products to leave you looking like new!
Outfit : we are here to sweat and let off steam! Leggings, jogging, t-shirt, crop top, bra, shorts… the important thing is that you are comfortable.
Shoes : for your feet, we obviously opt for sports shoes, such as cross-training or running.
When it comes to equipment, we take care of everything! Yes, we are very far-sighted.
Before the session:
No need to bring a lock for the lockers. They close with a customizable number combination. If you run out of battery on your phone before the session, some lockers are equipped with it!
After the session:
Uh guys… we said: we’re going to sweat! No question of letting you go back to work or go for a romantic dinner in this state. In the men's and women's changing rooms, you will find showers as well as all the necessary products: towel, shower gel, shampoo, deodorant, moisturizing cream and even the latest Dyson hair dryers.
Besides being cool you mean?
DECIBEL® sessions are happiness for the mind and the body: cardio, muscle and bone strengthening, as well as endurance. You will see an improvement in your physical condition, your balance, your breathing and your coordination, while burning more than 350 calories in one session.
Chaining choreographies also allows you to improve your memory, concentration and self-confidence.
Our favorite part? The secretion of endorphins during the session which allows you to feel truly relaxed after each session at DECIBEL®. Enough to be in a good mood for the rest of the day!
